Refund policy

Refund & Return Policy

Last Updated: July 28, 2026

At MicroIngredients, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be unused or only minimally used.
  • The product must be returned in its original packaging whenever possible.
  • Proof of purchase or your order number is required.

For health and safety reasons, we may refuse returns of products that have been extensively used, intentionally damaged, or returned without prior authorization.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Products damaged due to misuse or improper storage
  • Products returned more than 30 days after delivery

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will evaluate the issue and arrange a replacement or refund when appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account after processing.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team before returning your order.

Return Shipping

If the return is due to a product defect, shipping error, or an incorrect item sent by us, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses.

How to Start a Return

To request a return, please contact our support team with your order number and the reason for your request.

Please wait for return instructions before sending any items back.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact our customer support team through the contact methods available on our website.